Shipping & returns

DRAFT. These figures are placeholders. Replace them with your real supplier delivery times and returns terms before launch. UK law gives customers a 14-day cancellation period for online orders.

Delivery

Free tracked UK delivery on orders over £40, otherwise £3.99. Delivery time: [fill in from supplier].

Returns

Changed your mind? You can cancel your order for any reason within 14 days of it arriving. Just email us to let us know, then send the item back within 14 days of telling us.

• Items should be unused and, where possible, in their original packaging.
• Return postage for change-of-mind returns is paid by the customer.
• We'll refund you, including the original standard delivery cost, within 14 days of receiving the return.

Faulty or damaged?

If something arrives damaged or faulty, email us a photo within 14 days and we'll send a replacement or a full refund. You won't pay anything for faulty items. This doesn't affect your statutory rights.